What is your cancelation policy?
Cancelation Policy
Appointments may be canceled up to 24 hours before the scheduled appointment time without a fee. Cancelations made within 24 hours of the appointment will be charged 100% of the scheduled service price.
Rescheduling Policy
Appointments may be rescheduled free of charge up to 24 hours before the appointment.
Rescheduling within 24 hours of the appointment is subject to a 50% rescheduling fee.
Rescheduling within 4 hours of the appointment, or after the appointment time has started, is subject to a 100% charge of the scheduled service.
Late Arrival Policy
We offer a 15-minute grace period for late arrivals. If you arrive more than 15 minutes after your scheduled appointment time, we may no longer be able to accommodate your service and you will be subject to a no-show fee equal to 100% of the scheduled service price.
Our appointments are carefully timed so each guest receives their full experience without impacting the appointments that follow. Arriving more than 15 minutes late may leave insufficient time to safely and properly complete your service. Because that appointment time was reserved specifically for you, we are also unable to offer that time to another client.
No-Show Policy
Clients who do not arrive for their scheduled appointment, or who attempt to cancel or reschedule after their appointment has begun, will be charged 100% of the scheduled service price.
As a small business, each appointment represents dedicated time reserved with one of our technicians. When an appointment is missed without adequate notice, we lose the opportunity to book another guest while still compensating our technician for the time that was reserved.
By booking and confirming an appointment with melt., you acknowledge and agree to these policies.
